1. Purpose

Andy’s Luxury Transport (ABN 99 685 504 474, BEA 203782) is committed to protecting the privacy of our passengers, drivers and business partners. This Privacy Statement sets out how we collect, use, hold and disclose personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect only the personal information needed to provide safe, reliable and compliant passenger transport. This can include passenger contact and booking details, pick-up and drop-off information, trip and GPS data, driver accreditation records, and payment records.

3. How We Collect It

We gather information directly from you through booking forms, phone calls, emails and other communications, as well as through the operational systems we use for dispatch, safety and regulatory compliance.

4. Why We Collect and Use Your Information

We use personal information to arrange and deliver transfers, manage bookings, keep passengers and drivers safe, process payments, meet our compliance obligations (including Transport and Main Roads and Booking Entity Authorisation requirements), investigate incidents, and improve our service.

5. Disclosure of Information

We may share information with regulatory authorities, insurers, payment providers and the technology suppliers who help us run our service, where this is needed to operate or to meet a legal obligation. We do not sell your personal information.

6. Storage and Security

We take reasonable steps to keep your information safe, including secure storage, restricted access, password-protected systems and the secure disposal of records we no longer need.

7. Access and Correction

You may ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

8. Retention of Records

We keep records only for as long as we need them for service delivery, legal compliance, audit requirements and resolving any disputes.

9. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC).

10. Contact Details

Andy’s Luxury Transport

ABN 99 685 504 474 | BEA 203782

Email: info@andysluxurytransport.com.au

Phone: 0405 459 224

11. Updates to This Statement

We may update this Privacy Statement from time to time to reflect changes in our operations or in the law. The current version is available on request.